SamArt Support

Contact support

[email protected]

Email us to ask a question or report a problem with SamArt on Mac, iPhone, iPad, Android or Windows. Please include your app version, device and operating system, what happened, and the steps that led to it. For TV connection issues, include your Frame model and year if known.

Please do not send passwords, sign-in codes, payment card details or private photos. If you share a screenshot, hide personal information first.

Connecting to your Frame

Keep your device and Samsung The Frame on the same home network. Allow SamArt's Local Network permission when prompted. On Mac, check System Settings → Privacy & Security → Local Network. On your TV, approve the connection with the remote if requested, then try Find Frames again.

Guest Wi-Fi or network isolation can prevent discovery. If discovery fails, try adding the TV by its IP address. When the TV is showing regular television, uploaded art may wait in its collection until you switch to Art Mode.

Purchases and restoring access

Unlock SamArt is a one-time in-app purchase. On Apple devices, open the unlock sheet and choose Restore Purchase using the Apple Account that purchased it. To use your linked unlock on another platform, sign in to the same SamArt account.

If restoring fails, email support with the store used and the error message. Purchase refunds are handled by the store where you purchased the app.

Sign-in and Create

Sign-in is optional for purchasing. Account and Create features require sign-in. If an email code does not arrive, check your spam folder and confirm the address. If Create fails or a finished piece does not appear, tell support the approximate request time and any error shown.

Account and privacy requests

You can delete your account in the app under Create → account → Delete my account. See our account deletion instructions and privacy policy. Contact support if you need help.